He requested a withdrawal of £19,600, which included his original deposit, which is when his problems started. In mid-September, when his account was about £13,000 in profit, he was informed by email that Hills would no longer accept £100 bets from his account, and would in future restrict him to stakes between £10 and £50. The punter had opened an account with Hills in mid-July, deposited a total of £7,100 over the course of the next four weeks, and placed a series of mostly three‑figure bets on racing.
Brian Chappell, who runs a website called, believes that the Gambling Commission, which regulates all gambling in the UK, should take a much closer interest in online bookies’ “T&Cs”, and in particular the ways in which some rules may be used to discriminate against winning punters.Ĭhappell cites the case of a punter, whose identity is known to The Guardian, who contacted his website seeking help in withdrawing about £20,000 from William Hill.
